Important Update: New Paper Statement Fee Begins May 1, 2025*
Starting May 1, 2025, a $3.00 monthly Paper Statement Fee will be applied to members who choose to have a statement mailed. You can avoid this fee by enrolling in free, secure e-statements.
*Members who qualify for Performance Checking dividends will not be charged a fee
WHY MAKE THE SWITCH?
- Instant Access – No more waiting for the mail. Your e-statement is ready through Online Banking at the same time each month.
- Less Clutter – Easily view and store up to 24 months of statements online—no more filing or misplaced documents.
- More Secure – Reduce the risk of lost or stolen mail by keeping your financial information protected in Online Banking.
- Better for the Environment – Cut down on paper waste and help reduce fuel used for delivery.
How to Enroll in E-Statements
Switching is quick and easy. Here’s how:
- Log in to Online Banking or enroll now.
- Select ‘E-Statements’ from the menu.
- Read and accept the online statements disclosure that appears.
- Create User Profile and select Delivery Preference.
That’s it, you’re enrolled! Your next statement will be available electronically, and you won’t have to worry about a paper statement fee.
FREQUENTLY ASKED QUESTIONS
Why is a paper statement fee being introduced?
Paper, printing, and mailing costs have increased, and we want to encourage a more convenient, secure, and eco-friendly way to access your account statements.
How much is the paper statement fee?
Starting May 1st, a $3 monthly fee will apply to accounts receiving paper statements.
How can I avoid the fee?
- Enroll in free e-statements through Online Banking. They’re secure, available instantly, and store up to 24 months of history.
- Members who qualify for Performance Checking dividends will not be charged a fee.
How do I enroll?
- Log in to Online Banking or enroll now
- Once you are logged in, click or tap the ‘E-Statements’ tab in the top navigation menu
- Read and accept the online statements disclosure that appears
How can I check if I’m already enrolled in e-Statements?
To check if you are currently enrolled:
- Log in to Online Banking
- Once logged in, click or tap the ‘e-Statements’ tab in the top navigation menu.
- If you are prompted to agree and sign an E-Statement Disclosure, you are not currently enrolled.
- If you are already enrolled and can view your statements, select “My Profile” in the top navigation menu next to “Document List”.
- Scroll down to the “Statement” section and ensure “Electronic” is selected in the dropdown menu.
What if I still want paper statements?
You may continue receiving paper statements, but the monthly fee will apply. If you need assistance enrolling in e-statements, our team is happy to help!
What if I receive statements quarterly?
If you receive quarterly statements, your fee will be assessed on a quarterly basis.
Will the statement cycle for e-Statement alerts be the same as it is for paper statements?
Yes, your statement cycle will continue to run from the first of the month through the end of the month and quarterly. Members choosing E-Statements eliminate the regular waiting period associated with postal delivery, in addition to saving on paper costs and paper waste.
How many months of e-Statements are available?
Archived statements can be viewed for up to 24 months. To receive copies of older statements, please contact us.
Still have questions? We’re here to help! Contact us at 202.808.3600 or 888.626.9845.
Thank you for choosing DOCFCU—we’re committed to providing you with secure, convenient, and cost-effective banking solutions.